SHIPPING & RETURNS
Shipping Policy
We offer free shipping on all U.S orders. The estimated delivery for all free Shipping orders are 7-10 business days.
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International Shipping rates are shown at checkout.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Esteem LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
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Missing or Stolen Shipments
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If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
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Escalation email: edw0817@gmail.com
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Call: 301-259-1647
Return & Exchange Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customersupport@esteemllc1.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at customersupport@esteemllc1.com